In a world where we rely so heavily on technology to manage our daily lives, I sometimes wonder what the future holds for the human race. From smart tech in the home to wearable technology, the ‘smart revolution’ has changed and influenced nearly every aspect of our lives.
Now, I am certainly no prude and tech plays a huge role in my life, and in particular my work. However, when it does go all glitchy, (which let’s face it, it so often does) we go through the usual process of:
- getting frustrated
- trying to solve the problem ourselves
- getting it to work again (or if this fails…go to five)
- approaching a professional ‘fixer’ to get it working /OR/ giving up and chucking it
My job involves sitting at a desk all day, stringing together words to fill up blank pages on a blank screen, which then gets cut, copied, trimmed and churned into creamy butter, dripping off the pages of high spec laptop screens.
By no means is it an easy job. I don’t always get it right and because I’m only human, I sometimes make mistakes. But lately, I have begun to question whether we’re more forgiving of bugs in our tech systems, than the bugs in our fellow man.
If your Fitbit’s not working properly and you’ve tried all of the steps above, you’d probably get rid of it, get a replacement or ask for a refund. I’d probably do the same.
But have our friends / colleagues / teammates / customer service agents, become as replaceable? Or have we just become less tolerant of human error and more reliant on tech to deliver near-perfect results. I suspect it may be a bit of both.